The first thing to do is to name your Kiosk. Please follow the instructions on screen to configure your settings such as Kiosk Name and Operator PIN. 

Now you will see an overview of the next steps. You can complete them in any order, but we recommend starting from the top. Click "Next" to proceed to the next step.

In this step, you can decide whether you want one or two types of orders. We have named them "Eat in" and "Takeaway," but you can rename them later.

Click on "+" to upload your background image. Ideal specifications for your background image are: Width = 1080 pixels, Height = 1920 pixels. Format = JPEG/PNG/GIF. Maximum size of 10 MB.

This section allows you to set the specifications on how you want to identify orders and customers. The pickup code is the customer's order reference that you can use for order retrieval. You can choose this code to be numeric or alphanumeric, e.g., #12398 or #AB123.

You can also request the name of the customer or add your personalised message. You can customise these settings for each order type. 

Enter the customised text that will be displayed to the customer once the order is completed, e.g., "Thank you for your order!"

The next step offers you some options regarding receipts. By default, Kiosk will be set to display a QR code that the customer can scan to receive a digital receipt.

The "Show prices" option allows you to remove prices from the receipt.

You can also add additional text to the receipts.

The next step is to create your menu. Name your menu and click on "Start building".

Your menu will now be created based on the items you have already created in your catalogue. It will ‘pre-populate’ your menu based on item categories. 

Since Kiosk is customer-facing, we strongly recommend adding images to your items. This can enhance the overall appearance and provide a visually engaging experience for your customers.

You can click on the pencil icon next to each section to edit it or create an additional section by clicking on "Create section".

You can also click and drag each section to rearrange the order in which they will be displayed on the screen.

When you are ready, click "Next" to move on to the next section.

From here, you can edit the products that appear in each section or rearrange the order displayed on Kiosk. Use the Left and Right arrows to select the section you want to edit. Click on the pencil icon to edit a product. Here you can change the name and image displayed on Kiosk or click "Remove from section" to remove it from the current section.

You can also add more items to the section by clicking on "Add products". Search for the products you want to add, select them from the list, and click the "Add items" button.

Once you have finished configuring the menu, click on "Create menu" to move on to the next section.

Here you can select which menu to display if you have more than one. 

Alternatively, if you want to switch menus automatically at set times, you can enable "Schedule menus".

Click on one of the time slots in the schedule to edit it.

Here you can select the menu, times and days for that specific period.

Click "Add time slot" to choose the hours for your next menu.

You can make the schedule simple or complex based on your needs, and Kiosk will automatically switch to the relevant menu at the specified times.

When you are finished, click on "Next".

Now it's time to set up your branding. By default, the SumUp logo is displayed. You can remove it and add your own by clicking on the trash can icon. Now you can select the color combination for text and buttons.

When you are ready, click "Next".

Here you can add custom text to be displayed at the bottom of Kiosk. 

If you have additional information that you would like to provide to the customer, you can upload a PDF here. 

The customer can access it by touching the button at the bottom of Kiosk.

When you are ready, click "Next".

Now you have finished setting up your Kiosk and are ready to configure your hardware.

To access the operator menu, please follow the steps below:

1. Start a new order

2. Click on the logo at the top of the screen

3. Enter your operator PIN (123456 if activated on our end)

4. You are now in the Operator Menu 

The operator menu contains multiple settings that can be adjusted to reflect the configuration / operation of your Kiosk tablet:

Print queue: Allows you to view all print status, successful and failed. Failed ones can be re-printed.

Payment settings: Allows you to check the status of the card reader connection or pair new devices.

Close kiosk: Allows you to temporarily ‘close the Kiosk’ preventing access to the menu and order placing for customers. It will show a ‘Kiosk is closed’ message with an option to access the operator menu.

Sync sales: In case of connectivity issues, transaction data may be stored locally on the device itself. Syncing sales pushes the stored transaction data to the server once connection is re-established.

Update configuration: Re-syncs Kiosk with the server. Please ‘update configuration’ after making any changes to the back office.

Open network settings: Allows reconnection to the network.

To add new items to your Kiosk, remember to first create the item in the Library and then add the items to your Kiosk Menu(s). Go back to this section to see how to create new items in the Library. 

Once you have added your new items to the catalogue, they now need to be added to your Kiosk Menu.  

Log in to the Kiosk portal and click on Menu > Edit.

Expand the category and click on Add items. Select the new products you wish to add from the list or search using the search bar to locate your products. Once done, click Save.

After saving the changes on the portal, access the Operator Menu of the Kiosk (see step Accessing the Operator menu on your Kiosk) and click on Update configuration.

You can update your prices by logging in your Library.

Go to Items > Library. 

Click on the ‘three dots’ next to an item to edit an existing product. Here you can edit the selling price of the product. After updating the prices of the desired products, access the Operator Menu of the Kiosk (see step Accessing the Operator menu on your Kiosk) and click on Update configuration.

You can change the name of a product directly from your Kiosk Portal. 

Click on Menu on the left. 

Click on the three dots next to your menu and then on Edit.

Expand your categories to see all your products and click on the pencil icon to edit the product name.

After updating the names of the desired products, access the Operator Menu of the Kiosk (see step Accessing the Operator menu on your Kiosk) and click on Update configuration.

You can create different menus and schedule them to appear at specific times of the day (e.g. lunch menus from 12:00 PM to 3:00 PM) and on designated days.

You can edit and schedule menus via your Kiosk portal. 

To customise the menu offerings for specific business hours:

From the dashboard, click "Kiosk" and then "Your Kiosk".

Select the Kiosk template you want to edit.

Tap "Schedule a menu" and activate the “Schedule menus” toggle.

Click the calendar to select the “Menu”, define its “Time period”, and choose the “Days” the menu is available. Click "Next".

Then, click "Add time period" to add new menus and select its availability.

Tap "Next".

Can I have the same menu available all day, every day?

If you want to have the same menu available all day, every day, activate the "Menu" toggle in the "Schedule a menu" section, and then select your preferred one.