Essential Terminal steps to start selling

Get started by setting up the basic configuration of your Terminal, including your payment methods and product catalogue.

What's in your package ?

When you open your Terminal package, you’ll find:

SumUp Terminal (with built-in receipt printer)
USB‑C charging cable and power adapter
Thermal paper rolls (1 pre-installed, 1 spare)
Quick start and safety guides

Terminal hardware overview

Your Terminal includes the following features:

Touchscreen display: Navigate through menus easily.
Built-in NFC reader: Accept contactless cards and mobile wallets at the top of the screen or back of the device.
Chip & PIN slot: Insert cards at the bottom.
Receipt printer: Preloaded with paper, quick-tear at the top.
Camera: For profile verification and item catalogue photos.
Power button: Located on the right-hand side.
Status lights: Indicate charging and power state.

Getting started

Follow these steps to get your Terminal ready for use:

Press and hold the power button on the right-hand side to switch on the Terminal.
Select your language and region.
Connect to Wi‑Fi or use the built-in mobile data (4G eSIM).
Install any available updates when prompted. (This may take up to 10 minutes, and the Terminal may restart automatically.)
Log in with your SumUp profile or create a new one: https://sumup.co.uk/
Enter the SMS code sent to your registered phone number to confirm login.

Daily usage

Accept card payments

Accepting card payments is quick and easy with your Terminal:

1. From the bottom navigation bar, tap Checkout

2. Enter an amount or tap the item catalogue button to choose items

3. Tap Charge and select Card reader as the payment method

4. If tipping is enabled, the customer will see suggested options and can also enter a custom tip

5. Ask your customer to:

Tap their card or mobile wallet at the back of the receipt printer, or
Insert their card into the chip slot at the bottom

6. The Terminal will confirm when the transaction is successful

7. Offer a receipt by SMS, email, or print

Provide receipts

You can provide receipts digitally or print them

QR Code: Let the customer scan the QR code to view the receipt directly on their phone.
Send a receipt: On the transaction success screen, select Send receipt, then enter your customer’s email address or phone number.
Print a receipt: On the transaction success screen, tap Print receipt to print on demand.
Automatic printing: You can configure receipts to print automatically in printer settings.

Print order tickets and daily reports

Your Terminal can also print order tickets and revenue reports:

Enable order tickets

1. Go to More --> Settings --> Printer settings.
2. Select your printer and toggle on Print order tickets.
3. Order tickets will print automatically after items are added to the cart and checkout begins.

Print Daily Revenue Report

1. Go to the More menu.
2. Select Insights --> Revenue.
3. Choose the date you want to review.
4. Tap Print in the top right corner.

Refund a payment

If you need to refund a customer:

1. From the bottom navigation bar, tap Sales.

2. Select the transaction you want to refund.

3. Tap Refund and enter the amount (full or partial).

4. Confirm with your account password.

Note :

Refunds must go back to the original payment card, unless the cardholder explicitly agrees otherwise.
Some refunds are restricted:
- Refunds are generally unavailable after 90 days.
- You need enough funds in your upcoming payouts to cover the refund.
- Partial refunds for American Express are only available one day after the transaction.

Congratulations!

You’ve just completed setting up your Terminal!

Continue configuring your Terminal to your business needs

Configure printer settings
Create and manage employee accounts
Set default tax rates
Create and manage your item catalogue
Enable tipping
Manage multiple orders
Apply discounts
Track inventory

Let's go

Need more help? Contact support

More setup

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